Shopify Experiences Technical Issues On Cyber Monday Amid Growing E-commerce Demands
Shopify, a leading e-commerce platform, experienced technical issues on Cyber Monday, 2025. According to a support page, some merchants encountered problems logging into the platform, which resulted in outages with checkout and admin systems (Shopify, 2025). The issues also affected Shopify's point-of-sale (POS), API, mobile, and support systems, leading to "degraded performance" (Shopify, 2025). Notably, Shopify powers 12 percent of e-commerce in the US, as stated in a blog post last week (Shopify, 2025). The platform is used by prominent brands such as Netflix, Mattel, Supreme, Glossier, and Converse (Shopify, 2025). When issues arose, Shopify directed Engadget to its status page and a tweet posted at 10 AM, stating that the company was aware of an issue with Admins impacting selected stores and was working to resolve it (Shopify, 2025). Interestingly, just a day prior, Shopify's team claimed to be ready to maintain an average wait time of 56 seconds for the Black Friday → Cyber Monday shopping rush (Shopify, November 27, 2025).
The e-commerce landscape has undergone significant transformations recently, driven in part by the COVID-19 pandemic. As consumers increasingly turn to online shopping, e-commerce platforms have had to adapt to meet growing demands. According to a report by the United States Census Bureau, e-commerce sales in the US rose by 14. 9% in 2020, accounting for 11. 4% of total retail sales (United States Census Bureau, 2021). This surge in online shopping has placed a strain on e-commerce platforms, highlighting the need for robust infrastructure and scalable solutions.
As e-commerce continues to grow, companies are investing heavily in digital transformation.
A study by McKinsey found that 70% of companies plan to increase their investments in e-commerce over the next two years (McKinsey, 2020). This investment is driven by the need to provide seamless customer experiences, improve operational efficiency, and stay competitive in a rapidly changing market.
However, as e-commerce platforms become increasingly complex, they also become more vulnerable to technical issues, such as outages and downtime.
To mitigate these risks, e-commerce companies are turning to cloud-based solutions and artificial intelligence (AI).
Related perspectives: See hereHere's hoping the retailers offering tasty Cyber Monday deals that caught your eye aren't having trouble with Shopify.◌◌◌ ◌ ◌◌◌
